Orders
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's tracking page. This will allow you to monitor the progress of your delivery.
Can I modify or cancel after it has been placed?
Orders are processed promptly to ensure quick delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes after an order has been placed, we will make every effort to accommodate your request.
Can I place an order over the phone or by email?
Orders are generally placed through our website to keep things smooth and secure. However, if you’re having any trouble placing your order, feel free to give our team a call on (045) 879 009 — we’re happy to help you through the process and make sure everything goes through properly.
Shipping
What shipping options do you offer?
- Free Next-Day Delivery: Orders over €150 qualify for free next-day delivery across Ireland.
- Flat-Rate Next-Day Delivery: For orders under €150, we offer next-day delivery at a flat rate of €15.
- Same-Day Delivery (Kildare & Dublin): Same-day delivery is available for orders in Kildare and Dublin, subject to item availability. Please contact our store at (045) 879 009 to confirm availability.
- Click & Collect from Naas: You can opt for our free Click & Collect service from our store in Naas. Place your order online, and we'll notify you when it's ready for collection.
How much does shipping cost?
- Orders over €150: Free next-day delivery.
- Orders under €150: €15 flat-rate next-day delivery.
Do you ship internationally?
Currently, we deliver within the Republic of Ireland and Northern Ireland. We are working on expanding our service to the UK and beyond in the future.
Returns
What is your return policy?
Partech.ie offers a 14-day return policy. If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange. The product must be in its original condition, unused, and in the original packaging. Please note that certain items, such as , on-sale goods, consumables, and customised products, may not be eligible for return.
How do I initiate a return?
To initiate a return, please contact our customer service team via email at info@partech.ie or by phone at (045) 879 009. Provide your order number and details about the product you wish to return. Our team will guide you through the return process and provide you with a Return Merchandise Authorisation (RMA) number, which must be included with your returned item.
Are there return shipping fees?
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Warranty
What is your warranty policy?
As an authorised Milwaukee dealer, Partech offers full support for Milwaukee’s manufacturer warranty. All Milwaukee tools come with a 12-month standard warranty, which covers defects in materials or workmanship. By registering your tool online with Milwaukee within 30 days of purchase, you’ll receive a free extended warranty of up to 3 years.
How do I register my tools for warranty coverage?
To claim your free extended warranty, simply register your Milwaukee tool within 30 days of purchase on the official Milwaukee warranty registration portal:
👉 Register Your Tool Here
You’ll need your tool’s serial number and a copy of your proof of purchase from Partech.
What is not covered under the warranty?
Milwaukee’s warranty does not cover the following:
- Damage caused by misuse, neglect, or unauthorised repair
- Normal wear and tear (e.g. brushes, belts, batteries)
- Consumable parts (e.g. drill bits, sanding pads)
- Tools that have not been properly maintained or serviced
Wholesale
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders and regularly supply tools and equipment to hundreds of businesses across Ireland. Whether you're a sole trader or managing a large team, we’re here to support your needs with competitive trade pricing and tailored quotes. Just get in touch with our sales team to discuss bulk discounts and account options.
Contact us now 👉 (045) 879 009
Payment Options
What payment methods do you accept?
We accept all major payment methods including:
- Visa & Mastercard
- Debit Cards
- Apple Pay & Google Pay
All transactions are secure and encrypted for your protection.
Can I pay in instalments or use a “Buy Now, Pay Later” option?
Not just yet — but instalment payment options are coming very soon. We're currently working on introducing a flexible Buy Now, Pay Later solution at checkout to make larger purchases even easier.
Is VAT included in the prices shown?
By default, prices are shown including VAT. However, you can easily switch between ex. VAT and inc. VAT views using the VAT toggle in the top bar of our website. This lets you view prices the way that suits you best — especially helpful for both trade and retail customers.